The secret behind the excellent service in the convenience store

» The secret behind the excellent service in the convenience store

Products at higher prices than competition and a good level of sales is only possible through a greater benefit. They are service stations which put such care have different items and brands in convenience stores.

Shell, a supplier that sells food to their shops, highlighted some of the strict controls that receive this shops to check the status and quality focus on three conceptual axes of routine tasks: health and safety audits of facilities and processes, manuals facilities and operation. Also as consulting services and best practices.

On the other hand, mystery shopper visits all shops and scheduled visits with operators. They have to qualify and assess that sales department rules are met, the result is to correct the service and client support in case of irregularities.

A trend that progresses to the mini-markets are gas stations, because it attracts and holds captive consumers.

In MVP Business Strategy we help you to identify key processes, areas of creativity and improvement processes to measure how effective is your process. Contact one of our advisors.

Source: http://www.surtidores.com.ar/Contenido/noticia21127.html

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